The Find Me feature is a call routing option that allows a
PCS VoIP user to route all of their incoming calls to multiple
sequential endpoints. For example, if the office phone is not
answered, the inbound call could then be automatically routed
to the next option, such as a cell phone.
Time Frame provide you with the ability to specify call routing options, which can be configured to behave
differently at different times of the day or different days of the week. Time Frame are not active until they
are assigned to a phone number or an Auto Attendant. The screen shows a list of all TIME FRAMES, each with an
Edit link. From here, you can view, edit, add, search for or delete a Time Frame
Groups, also known as ring groups, are collections of extensions
that are rung simultaneously or sequentially for the same inbound
In the PCS customer account portal, you can configure an email notification for up
to 5 email addresses per voice mailbox. The voicemail will be sent to all specified
email addresses as an .mp3 attachment.
An accurate portrayal of how your employees are
using their phones can be an invaluable piece of
information for any business leader. The PCS VoIP
customer portal provides administrator-level users
with the ability to view, print, and export a variety
of Activity Reports. Call detailed information is available
in table or graph formats.
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Listen Live is a PCS premium feature add-on that enables a user to listen
to a call on another extension from their own phone in the PBX. Barge (or whisper)
is a feature that enables the user to talk to the user at the other extension during
Listen Live. Listen Live feature permissions may be customized in the PCS customer
Route incoming calls to any destination you choose; office extension, cell phone, voicemail, ring group, etc.
Change call forwarding options in your user account portal anywhere you have internet access.
Customers can prevent missing any calls by utilizing the "if offline" extension setting in the conveneint PCS VoIP portal.