Conferencing Tools
VoIP business phones now include features that allow businesses to conduct audio or video conferencing. These tools are vital to companies that find themselves operating remotely. Even as some workers return to the office, many businesses are continuing with a hybrid function.
Conferencing tools that allow you to communicate with team members near and far are no longer a luxury feature. With many people in the workforce seeking opportunities that let them work remotely, you will want VoIP phone tools that let you create conferences with in-person and remote employees.
Automated Attendant
Automated attendants are perhaps one of the most recognizable and essential of all VoIP business phone features. It allows incoming calls to be transferred to the correct extension without the need for a receptionist. The auto-attendant is also known as a digital receptionist.
Auto attendants are important to many companies as they help customers quickly reach the correct department, removing the unnecessary middle person. The less time a customer has to wait before connecting to the desired employee, the better their overall experience, which can help eliminate lost revenue for companies.
Call Monitoring
It is common to hear a message that alerts you that your call is getting monitored for quality assurance. Monitoring lets management listen in on phone conversations to ensure agents follow protocols and provide the best possible response to customer needs and questions.
From there, employees can have their performance reviewed and receive crucial feedback that will allow them to improve going forward. It is a great customer service tool that not all businesses use.
Call Whispering
While call monitoring can allow management to address call performance after the fact, call whispering is more proactive. Call whispering is a valuable feature that improves sales metrics by helping to coach call agents in real-time. This VoIP business feature allows the manager to whisper instructions into the ear of employees as needed. It is a great training tool for brand-new employees, who may need suggestions or are still learning their scripts. It’s a beneficial tool for coaching call agents that are struggling to meet your expectations. It also gives you the opportunity to help call employees handle stressful situations or solve tough problems right on the spot.
Call Forwarding
Call forwarding redirects incoming calls to a different number of your choice. This VoIP feature typically allows you to be reached not just via smartphone but through various internet-ready devices. Many international businesses even forward their calls to local numbers, which help customers to feel closer to their brand.
Additionally, the nature of the VoIP call forwarding feature makes it easier to contact a department or service no matter where the caller or business happens to be located. That’s because service providers often use apps like Corenexa that let calls get forward not just to a single device but to multiple internet-ready devices.
