VoIP stands for Voice Over Internet Protocol. VoIP phones are designed to carry phone calls over the internet, instead of a landline. These phones can easily be connected to a modem or router using an Ethernet cable.
A VoIP phone is any phone that makes and receives calls using the internet. Instead of a traditional “hard wired” phone that uses direct connect copper wires to provide telephone service, a VoIP phone gives you greater mobility, interoperability, and connectivity.
Among a broad spectrum of VoIP office phones, there are both corded and cordless varieties for businesses to choose from, for extra mobility during calls. There are also VoIP phones that are specifically designed for conference calls, have speakerphone functionality, some that offer video calling, and others that work best in call centers.
For individuals new to the world of VoIP, there’s no need to be intimidated. The good news is that the task that you’ll be using the device for most often — making and receiving calls — is no more complicated than with an analog landline handset or smartphone.
The only aspect of most VoIP phones that may be difficult is the installation process, but the best VoIP service providers will help with this. Office VoIP users will need to make sure that they have a working internet connection, a router, and a PBX server before they get started on their VoIP journey. You’ll also need to select your IP phone, connect it to your network, and install your VoIP software.
Once your VoIP phone is all set up, how easy or hard it is to use will depend heavily on the types of features offered. Modern VoIP phones come with a wide variety of features and a sizeable number of buttons – both physical and digital. It’s a good idea for new VoIP users to familiarize themselves with the instructions that come with their device before getting started.
That being said, most IP phones pride themselves on their ease-of-use, so individuals shouldn’t find using any VoIP phone particularly difficult. What’s more, customer support should be able to offer assistance if any is required.
VoIP System Key Features:
- Easy To Install and Setup
- Easy Scaling for Growing Businesses
- Virtual Phone Numbers that follow you and your employees anywhere
- Wide Availability and economical implementation
- Simple Integration
- Multiple VoIP Device Options
- Seamless Set Up on existing internet connections
In addition to some serious cost savings, extensive phone features are another important motivation why so many companies switch to VoIP.
Here are the top features offered in a VoIP phone system:
- Unlimited Calling – Call any phone in the United States and Canada as much as you want. No minutes to track. Instant savings.
- Online Faxing– Send and receive unlimited faxes, just like email. No hardware or wires. Faxing is finally easy and straightforward.
- Auto Attendant – Greet callers instantly when they call and direct them to the right person. Give your company an excellent first impression from the moment they call.
- Call Queues – Handle calls when your team is busy. Callers wait in line for the next agent. You and your customers will love it.
- HD Voice Quality – Get superior sounding phone calls. The g.722 codec is engineered to eliminate annoying static for vibrant conversations.
- Conference Lines – Use a dedicated conference line for meetings with up to nine participants. Meet, moderate, and record in HD.
- Voicemail-to-Email – Get voicemail messages delivered to your inbox. Listen to voicemails and respond through your email.
- Smartphone App – Answer business calls from on the go. Never miss an important call again. It’s available free for iOS and Android devices.
- Real-Time Presence – See who’s available to receive calls and chat messages. Live status updates are accurate and straightforward.
- Team Collaboration – Chat with your team on one system. Flawless video and screen sharing enables you to get work done faster.
- Text Messaging (SMS) – Send and receive text messages with customers. Perfect for quick updates and appointment reminders.
- CRM Integrations – Optional integration you can use with your current CRM. Boost productivity with a deeply integrated workflow.
For a business application, VoIP is an ideal solution to provide employees reliable phone service, and it won’t cost you all that much. One of the top reasons VoIP has far outpaced traditional phone service is the flexibility and professional calling features for one low price.
Instead of having a server room with an on-premises PBX (Private Branch Exchange), all you need are configured VoIP desk phones.
