Robocalls are an everyday annoyance for the majority of Americans. In June, more than 4.3 billion robocalls were placed. The high volume of robocalls is affecting trust in voice calling, damaging the chances of businesses engaging with customers. Robocalls are not the only type of unwanted call. The category also includes fraudulent (scam) calls, as …
The aftershocks of the COVID-19 pandemic continue to rock the global economy. Following the shutdowns of 2020 and the supply chain challenges of 2021, another wave of disruptions is now breaking over businesses around the world: rising input prices. Wherever you look, the prices of essential materials, products, and services are shooting up at …
VoIP stands for Voice Over Internet Protocol. VoIP phones are designed to carry phone calls over the internet, instead of a landline. These phones can easily be connected to a modem or router using an Ethernet cable. A VoIP phone is any phone that makes and receives calls using the internet. Instead of a …
PCS VoIP SMS Overview In an increasingly mobile world, businesses need convenient and quick ways to connect and communicate with customers. Customers’ preference for using text messages to contact businesses is growing rapidly, and SMS opens up an essential communication channel using your business phone number. SMS protects your employee’s personal contact information, gives …
VoIP didn’t become a viable solution from the get-go. Its development required decades of research, experimentation, and technological evolution before it would become a mainstream option. In the past, VoIP struggled to prove its reliability, even with unreliable internet connection. Since then, the technology has improved dramatically, as have the methods and connections used to …
Because every Business should have a way to deliver extraordinary Customer Experiences. With Contact Center Essentials, agents and managers can more effectively address incoming voice calls, giving customers the outstanding experience, they deserve. What Is It? Contact Center Essentials is a streamlined, voice-only version of our award-winning Contact Center solution. Unlike its predecessor, Essentials …
For many of us, SMS text messaging isn’t just accepted — it’s become our preferred mode of communication. And as SMS becomes more commonplace, more and more businesses are embracing what SMS has to offer, and are integrating this technology into their communications services with impressive results. There are plenty of good reasons for this. …
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When choosing a phone system, businesses are often faced with one critical decision: Go with an on-premise or cloud-based solution? With an on-premise solution, your phone system is centrally stored at your location, and you’re responsible for service and maintenance. On the other hand, a cloud-based solution uses your Internet connection to connect to …
