Ever feel like every time you step away from your desk, you return to a heap of missed calls and voicemails? Have you ever missed time sensitive or important information because you didn’t have time to listen to all your missed messages? With PCS Voice to Text visual voicemail transcription, employees can read …
We have all been there. You’re at the office, totally on a roll working on a project and out of nowhere, the WiFi cuts out. You’re about to step into the subway or take off on a plane, when you realize you forgot your book and don’t have anything to do on your trip. You’re …
Session Initiation Protocol or SIP is a signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video and messaging applications. In IP and traditional telephony, network engineers have always made a clear distinction between two different phases of a voice call. The first phase is “call setup,” and includes all …
PCS VoIP provides a number of integrations with other essential business applications to help streamline communications and workflows for you and your employees. Adding new and innovative integrations is an ongoing part of the PCS VoIP platform’s evolution and a high-priority focus for our entire team. We welcome your feedback about the platform’s …
As if cyber officials didn’t already have enough to worry about, investigators are facing a new problem that could have ripple effects for the internet as we know it: the security of undersea cables. The “backbone” of the internet, the data superhighway that connects the world’s online computer networks, is a web of fiber-optic cables. Between …
The Unified Communications as a Service, or UCaaS market is becoming more lucrative than ever. Just twenty years ago UCaaS was referred mostly to voice solutions and was only seen as a replacement for traditional phones. However, it has now transformed to include a host of business communication solutions, including phone, email, voice messaging, …
All PCS services typically use the G.711 codec for RTP. This is essentially an uncompressed voice codec, which utilizes 80Kbps of bandwidth in each direction (upstream and downstream) on a customer network during an active call. While there is always some small amount of SIP traffic on the network that will be exchanged back …
When you are on a call with a client, you might be taking notes to remember the details of the conversation. But sometimes, note taking becomes a distraction in itself. That’s where business VoIP call recording comes in. This technology allows you to reliably record both sides of a telephone conversation. VoIP call …
Myth #1: You will have to get a new phone You can use any phone you already own or purchase a new one if you want to. VoIP desk phones are connected to the internet via an Ethernet cable. Power over Ethernet empowers workers to be more mobile. A VoIP system is also available through …
