VoIP has completely transformed the ways in which we stay in touch with one another. Gone are the days where you had to find a pay phone or purchase a calling card in order to make a phone call. Nowadays, VoIP providers enable people to simply dial their loved ones no matter where they …
The call center industry has historically been plagued by high employee turnover rates. Some companies seemed to overcome those rates in years prior to the pandemic, which sent those numbers tanking all over again. Now, many call center employees are working in isolated areas and dealing with customers who are becoming more demanding. As …
In my opinion Automatic Call Distribution (ACD) Report is the most useful tool for any business. It allows you to run the report for your system on pretty much any activity. You can see how many calls you receive, or make as a group, or individually. How long your customers are on hold before they …
What will customer service look like once the COVID-19 pandemic is over? Customers will disregard the parts they don’t like – like not being able to enter physical stores during busy times – but they’re likely to want to keep the parts they do like, such as more digital customer …
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Mobility is paramount in today’s business world. Keep your company connected with a wide array of mobile features from: Cloud extensions Find me Follow me Group and simultaneous ring Voicemail to email Full call center capabilities Listen live All designed to help you conduct business anywhere through any device. Our products and services are customer …
IT’S EASY TO USE. FEATURE RICH. FUTURE-PROOF. That is what you get from PCS right out of the box. Easily accessible via any modern web browser or mobile device, our feature rich platform helps to improve your communications, streamline you business processes, and facilitates your growth and success. In addition, our support for our clients …
The communications industry is undergoing an unprecedented phase of technological innovations. Cloud products and services continue to flip the industry on its head, putting you in control. These solutions enable your company to leverage the latest features and capabilities, which are extremely easy to use and very cost effective. Experience explosive growth through a proven …
With more and more businesses moving to remote workforces, the need for effective, reliable communication and collaboration is more important than ever. You need comprehensive tools that allow you stay connected to your business from anywhere, any time, and virtually any device. PCS VoIP UC Client is a Unified Communications solution that combines calling, chat, …
Hello, We’re writing to reach out with helpful information and resources. As we all navigate the personal and business implications of COVID-19, continuing to meet your unique needs in these uncertain times is of the utmost importance to us. The spread of COVID-19 is having a broad impact on people across the country including their …
The telephone is an important part of the communication tool kit in any business; it has been used for a good reason for more than a century. However, in today’s business world, the cost of traditional telephone systems can drive your company down. Wouldn’t it be nice if there was an alternative? Well, there is. …
