The call center industry has historically been plagued by high employee turnover rates. Some companies seemed to overcome those rates in years prior to the pandemic, which sent those numbers tanking all over again. Now, many call center employees are working in isolated areas and dealing with customers who are becoming more demanding.
As businesses start to rebuild and look to strengthen customer service, the push to improve call center conditions and benefits is on the rise. If the pandemic has shown anything, it’s that customer care centers are a vital element for business success. These centers are not just the lifeblood between businesses and their customers, but they are the front line that takes a lot of the grunt.
Over the last year keeping employees has become incredibly challenging for the industry. To help prevent turnover in call centers more companies are raising minimum wages, and adding more appealing benefits in hopes of attracting more talent. For example, some companies are offering employees the option to work from home, paid counseling sessions, additional 15-minute breaks, and an increase in their base pay.
