Packet switching is a method of sending information (data) over a network. Before being sent, the data is first divided into chunks (packets), which are sent individually across the network. When they reach the destination, they are reassembled back into the original block of information, and delivered to the user. Here is an analogy to …
The 911inform solution is the only notification and security management platform that bridges the gap of communication and situational awareness between first responders and on-site personnel of an organization. Identifying the current gaps of legacy E911 communication infrastructure, 911inform provides new innovative NG911 tools to effectively manage and solve emergencies in record-breaking response …
Yes, our cloud-based phone systems include features most organizations couldn’t afford with their existing phone system. You now have the ability to manage these great features via our easy-to-use browser-based interface, with no expertise needed. You’ll be able to access carrier-class scalability, and API-extensible apps such as Salesforce.com or Outlook, providing you with a simple …
Is Hosted PBX as feature-rich as traditional PBX systems? Read More »
Have you ever wondered what makes VoIP so desirable? VoIP calls are cheaper than traditional landline calls, and you can use multiple numbers via PCS VoIP’s phone service. PCS VoIP lets you have multiple phone numbers so that your customers have multiple call paths while trying to reach your company. If your company …
Does your company phone have a busy signal in this day and age? Read More »
Working from home used to be a luxury only tech companies or more advanced businesses could offer to their staff. After the Covid-19 Pandemic began, most businesses were able to shift to a remote, or work from home schedule. Some businesses were able to make the change permanent, while others will …
As businesses and their customers become increasingly mobile & on-the-go, it’s essential to have tools that make it easy to stay connected, productive & engaged. With PCS VoIP SMS, text messages can be sent, received and stored right from the browser client and mobile app — all from a business phone number that protects …
VoIP has completely transformed the ways in which we stay in touch with one another. Gone are the days where you had to find a pay phone or purchase a calling card in order to make a phone call. Nowadays, VoIP providers enable people to simply dial their loved ones no matter where they …
The call center industry has historically been plagued by high employee turnover rates. Some companies seemed to overcome those rates in years prior to the pandemic, which sent those numbers tanking all over again. Now, many call center employees are working in isolated areas and dealing with customers who are becoming more demanding. As …
In my opinion Automatic Call Distribution (ACD) Report is the most useful tool for any business. It allows you to run the report for your system on pretty much any activity. You can see how many calls you receive, or make as a group, or individually. How long your customers are on hold before they …
What will customer service look like once the COVID-19 pandemic is over? Customers will disregard the parts they don’t like – like not being able to enter physical stores during busy times – but they’re likely to want to keep the parts they do like, such as more digital customer …
Customers Are Seeking Integrated Customer Experience Platforms Read More »
