Blogs | PCS VoIP

ILEC, ISP, and ITSP, What It Is And What It Means

After the Telecommunications Act of 1996, Incumbent Local Exchange Carriers (ILEC) is what the telephone monopoly companies became after deregulation. Prior to this, monopoly companies were the sole providers of phone service, and they owned and controlled the Public Switched Telephone Network infrastructure throughout the US. Afterwards, they were divided into regional companies (ILECs) and […]

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All About Contact Center

Blogs / PCS VoIP

All About Contact Center Read More »

What are some of the most useful features of VoIP?

Blogs / PCS VoIP

Conferencing Tools VoIP business phones now include features that allow businesses to conduct audio or video conferencing. These tools are vital to companies that find themselves operating remotely. Even as some workers return to the office, many businesses are continuing with a hybrid function. Conferencing tools that allow you to communicate with team members

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Packet Switched Network

Blogs / PCS VoIP

Packet switching is a method of sending information (data) over a network. Before being sent, the data is first divided into chunks (packets), which are sent individually across the network. When they reach the destination, they are reassembled back into the original block of information, and delivered to the user. Here is an analogy to

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New Software Upcoming For Some 911 Calls

Blogs / PCS VoIP

The 911inform solution is the only notification and security management platform that bridges the gap of communication and situational awareness between first responders and on-site personnel of an organization. Identifying the current gaps of legacy E911 communication infrastructure, 911inform provides new innovative NG911 tools to effectively manage and solve emergencies in record-breaking response

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Does your company phone have a busy signal in this day and age?

Blogs / PCS VoIP

Have you ever wondered what makes VoIP so desirable? VoIP calls are cheaper than traditional landline calls, and you can use multiple numbers via PCS VoIP’s phone service. PCS VoIP lets you have multiple phone numbers so that your customers have multiple call paths while trying to reach your company. If your company

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Is Working From Home The Best Option?

Blogs / PCS VoIP

Working from home used to be a luxury only tech companies or more advanced businesses could offer to their staff. After the Covid-19 Pandemic began, most businesses were able to shift to a remote, or work from home schedule. Some businesses were able to make the change permanent, while others will

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Features of SMS with PCS VoIP

Blogs / PCS VoIP

As businesses and their customers become increasingly mobile & on-the-go, it’s essential to have tools that make it easy to stay connected, productive & engaged. With PCS VoIP SMS, text messages can be sent, received and stored right from the browser client and mobile app — all from a business phone number that protects

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What does VoIP mean anyway?

Blogs / PCS VoIP

VoIP has completely transformed the ways in which we stay in touch with one another. Gone are the days where you had to find a pay phone or purchase a calling card in order to make a phone call. Nowadays, VoIP providers enable people to simply dial their loved ones no matter where they

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