Because every Business should have a way to deliver extraordinary Customer Experiences. With Contact Center Essentials, agents and managers can more effectively address incoming voice calls, giving customers the outstanding experience, they deserve.
What Is It?
Contact Center Essentials is a streamlined, voice-only version of our award-winning Contact Center solution. Unlike its predecessor, Essentials offers a lower barrier to entry because you have no need for Professional Services, yet it still delivers high-value customer engagement, elevates the customer experience, and maximizes efficiency with every interaction.
What It Does: For Agents, Managers & Customers
With CC Essentials’ easy to use interface and call queues, Managers are set up for success with a wide range of built-in standard reporting and features such as monitoring, coaching and real-time dashboards. Customers’ needs are resolved swiftly, and First Call Resolution (FCR) rates are considerably easier to achieve. Businesses become more profitable by reducing operating costs and generating more revenue from satisfied customers.
Features You Need & Flexibility to Change at Any Time
CC Essentials has all the call distribution, recording and automation tools needed to make customer interactions delightful from beginning to end with no contract terms.
Supercharge Efficiency & Productivity for Small (to Not-so-Small) Businesses
| Advanced Call Distribution (aka Automatic Call Distribution)
Ensure every incoming call makes it to the right place every time for fewer transfers & less time sitting on hold |
Reporting
Preloaded standard reporting options so managers stay alert and aware of their teams’ performance and incoming call volume |
| Drag-and-Drop Agent Configuration
Assign agents to queues and customize the agent desktop experience with intuitive drag-and-drop tools |
Unlimited Call Recordings
Easily review interactions for quality management and training purposes; available for playback and download up to 30 days after the call |
Key Features at a Glance
What’s Included with a CC Essentials Seat
› Concurrent Seat License › Built-in softphone
› Three Voice Paths
› Queues- 50 max
Learn More
› Auto Attendants- 50 max
› Dispositions and Tally Codes
› Pre-loaded standard reports with subscriptions
› Call Recording
› Call Monitoring & Coaching (Listen, Whisper, Barge, Take)
› DND Reason Codes
› Caller History Display to Agent
› Live View Dashboards and Charts
Ready to take customer engagement to extraordinary levels? It’s simple with CC Essentials. Contact us for help adding this high-value, low-cost solution to your business.
