PCS VoIP provides a number of integrations with other essential business applications to help streamline communications and workflows for you and your employees. Adding new and innovative integrations is an ongoing part of the PCS VoIP platform’s evolution and a high-priority focus for our entire team.
We welcome your feedback about the platform’s current integrations as well as suggestions and requests for future enhancements.
Current Integrations
The following integrations have been developed by PCS VoIP, for use with our UCaaS solutions:
Salesforce.com
Features: Click-to-dial, Screen Pops, Call Logging
Supported Version: Salesforce Classic (Lightning pending Salesforce.com approval)
Microsoft Outlook
Features: Click-to-dial, Screen Pops, Call Logging
Supported Version: Office 2016, Office 2019, Office 365
URL Agent
The PCS VoIP UCaaS platform’s URL Agent enables a window to “pop” open in a 3rd party web application (i.e. Screen Pops) when your extension receives inbound calls.
Coming soon:
PCS VoIP is focused on bringing your employees these integrations in the near term.
Microsoft Teams
This integration will enable calls from Microsoft Teams using the PCS VoIP Call Control Platform, allowing Teams users to stay inside of the platform and have the native experience.
Features: Leverage PCS VoIP to make and receive calls inside of Teams and take advantage of PCS VoIP’s proven and reliable PBX features.
Supported Version: Microsoft E5 license or other Microsoft licenses with the Phone System Add-on.
Custom Contact Center Integrations
We’ve created a number of integrations for our Contact Center customers to connect seamlessly with their CRM system. They are:
Salesforce.com
Features: Click-to-dial, Screen Pops, Call Logging
Supported Version: Salesforce Classic (Lightning pending Salesforce.com approval)
ZenDesk
Features: Click-to-dial, Screen Pops, Call Logging
Supported Version: Current Version
ZOHO
Features: Screen Pops
Supported Version: Current Version
Datto AutoTask
Features: Screen Pops
Supported Version: Current Version
Compass
Features: Screen Pops
Supported Version: Current Version
Shopify
Features: Screen Pops
Supported Version: Current Version
Kaseya BMS
Features: Screen Pops
Supported Version: Current Version
URL Agent
The PCS VoIP URL Agent enables a window and specific customer or account record to “pop” open in a 3rd party web application (i.e. screen pop) when your extension receives inbound calls. This streamlines and improves business workflow and the customer experience.
