The Unified Communications as a Service, or UCaaS market is becoming more lucrative than ever. Just twenty years ago UCaaS was referred mostly to voice solutions and was only seen as a replacement for traditional phones. However, it has now transformed to include a host of business communication solutions, including phone, email, voice messaging, SMS text, and conferencing. Companies need to begin taking advantage of this shifting market and sell to customers. One way that they can do this is by incorporating UCaaS into their business proposals. Businesses utilize a variety of applications such as CRMs, data storage and management systems, and productivity tools. It can be difficult to manage so many different tools separately, which is why UCaaS is so essential. Integrated tools and apps can be accessed via a consolidated platform, helping to increase organizational efficiency. This also has the power to combine voice activity with customer information, vastly improving reporting and providing invaluable insights into employee behavior and productivity.
Relying only on premise-based solutions is risky for companies, as they can be vulnerable to unpredictable situations including natural disasters, and power outages. These can result in the loss of data and shut down operations. However, with UCaaS solutions, there are a variety of redundancy options that can serve as a backup. UCaaS systems combined with cloud solutions further eliminate the reliance on an individual location backup system while also providing greater protection of a company’s data integrity. Risk mitigation has become a full-time job when protecting premise-based phone systems. From Toll fraud to cyber-attacks, the security requirements protecting VoIP have grown exponentially. UCaaS providers have multiple layers of security safeguarding a business’s information. This is especially important for Companies that may need additional security to be HIPAA compliant.
Customers can also utilize UCaaS solutions to help safeguard their company from employees using their personal devices inappropriately. And also reduce risks of unapproved file-sharing software or employees downloading data onto personal devices by requiring access via the cloud. People want the flexibility to work from anywhere at any time. UCaaS allows customers to use their desktop, laptop, tablet, and smartphone for conferences, instant messaging, and email. In addition, UCaaS solutions offer free calls to domestic and international locations, resulting in significant cost savings. There are also project management tools that allow employees to assign tasks, send files or communications wherever they may be. As a result, companies can also hire across time zones and states, while widening their talent pool.
With on-site services, companies must invest a lot of time, money, and resources into keeping their systems up-to-date and secure. With the pay-per-use model of UCaaS services, companies can outsource this responsibility to UCaaS providers. Providers will manage the applications, provisioning, and maintenance for companies, while providing all the technical support, should issues arise. This frees up resources that can be allocated elsewhere within the company.
The benefits of UCaaS cannot be overstated. From fostering collaboration between companies across the globe to reducing the number of resources and maintenance needed, UCaaS is a powerful, cost-effective tool for companies in various industries.
