Virtual Auto Attendant
The virtual auto attendant in a Voice over IP system is basically a pre-recorded message that is used to answer calls and brief them about the menu in order to direct them to the right place without taking an employees time to answer and transfer. It tells the callers about different options such as support, sales, accounting, customer service, IT department, returns, etc. It asks them to press 1 to explore different call packages and to press 0 to talk to the helpline.
How VoIP helps?
Answering the calls and better customer experience
VoIP comes with a virtual receptionist that provides a welcome message and tells the callers more about your business without having to allot an actual receptionist to answer the phones for your business. VoIP software features allow you to record the information regarding your business e.g. the location and services of your business, with just the click of a button and save.
Businesses with remote offices minimize expenses
Running a business with remote offices can be difficult and require a great deal of overhead expenses. When a company has multiple locations sometimes it can be difficult to fill positions. With an auto attendant companies are able to use the call forwarding feature to organize calls for multiple locations without needing a secretary at every location. This will improve your communications and allow for an enhanced customer experience. You can streamline the call routing according to the week day or the night/day shift with the time frames feature (How to get the latest features). The Voice over IP allows you to integrate different software systems easily with the phone service.
Budget-friendly
VoIP allows you to manage small businesses without needing a secretary to answer every call. There are a number of VoIP phone service providers nationwide that come with an auto attendant option. VoIP makes it affordable and easy for any business to have a phone service with an auto-attendant even if they have a smaller budget.
