Contact center is the evolution of the call center — voice, email, live chat and text in one place, now with Pegasi AI answering, routing and scoring every interaction.
Your customers’ expectations for engagement keep growing. Where they once had only voice, they now reach you by email, live chat and text — and your contact center should respond on every one of those channels. Our platform brings them together, then layers AI on top so nothing slips through.
The result is a customer-engagement solution: real-time transcription and sentiment on voice, an AI auto-attendant that answers and qualifies, intent-based routing that skips the phone tree, and automated quality scoring on every recorded call.
Works with your CRM. Integrates with Salesforce, Zendesk, Zoho, SugarCRM and ConnectWise.
Get every caller to the right place, faster.
Meet customers on the channel they choose.
Automate the routine, escalate the rest.
Real-time customer context on every screen.
Right agents, right time.
See everything as it happens.
Every call, captured and searchable.
Get tailored pricing, or talk to a communications expert about your setup.
Tell us about your business and we'll get back to you with tailored pricing.
