Schedule, forecast and coach your contact-center team — with Pegasi AI predicting demand and scoring quality on every call.
Staffing a contact center is a balancing act. Workforce management gives you agent scheduling, demand forecasting from your own call history, PTO and workflow management, and full support for a remote workforce.
Pegasi AI sharpens it: forecasts are learned from real call patterns, staffing is optimized in real time, and every recorded call is scored automatically — so coaching is based on 100% of interactions, not a hand-picked sample.
Build schedules and forecast demand from your real call history.
PTO, workflow and management for on-site and remote agents alike.
Automated QA across every call, with coaching insights.
Get tailored pricing, or talk to a communications expert about your setup.
Tell us about your business and we'll get back to you with tailored pricing.
